1. Device Help
  2. Installation Partner resources
  3. Reveal Hardware Installer
  4. Tracker replacement (swap)

Tracker replacement: Replace existing tracker with an Vehicle Data Device (VDD)

This is a printed page that might be out of date. To read the most up-to-date help content, visit https://device-help.verizonconnect.com.

This guide explains how to use the Verizon Connect Reveal Hardware Installer app to replace (or swap) an existing tracker with a CalAmp or Raliacom device.

Step 1: Select work ticket

  1. Log in to the Reveal Hardware Installer app using your Verizon Connect login details.

  2. Select the work ticket.

  3. Tap Scan device.

Step 2: Identify the existing vehicle tracker

Identify_the_existing_device.png

  1. Enter or scan the device serial number of the tracker currently installed in the vehicle.

  2. Select the installation line item: Service/Repair - Single Device.

  3. Tap Continue.

Step 3: Choose the tracker replacement task

Choose_the_tracker_replacement_task.png

  1. On the What do you want to do? screen, tap Tracker replacement.

  2. Tap Continue.

Step 4: Identify the new vehicle tracker

Identify_the_new_vehicle_tracker__VDD__CalAmp__Raliacom.png

  1. On the Replace the existing vehicle tracker screen, enter or scan the new device serial number of the tracker currently installed in the vehicle.

    Once the tracker has been identified, a green check appears next to the serial number.

  2. Tap Confirm.

Step 5: Enter vehicle year, make and model

Identify_the_vehicle.png

  1. Select the year, make and model of the vehicle or scan the VIN.

  2. Tap NEXT.

  3. On the Confirm vehicle details screen, tap CONFIRM.

Step 6: Connect the tracker to the vehicle

Choose_how_to_install_VDD.png

  1. On the Welcome screen, tap GET STARTED.

  2. On the How do you want to install your device? screen, choose one of the following:

    • VDD with no cable (to install the device without using a cable)

    • VDD with Y-cable - to hide the device and keep the OBD-II port free

To learn how to install the Vehicle Data Device in the vehicle, read one the following guides. (You can access these guides from within the Spotlight app):

Step 7: Enter the vehicle information and connect to Reveal

Edit_Vehicle_Information_and_connect.png

  1. Once you have installed the device in the vehicle, choose NEXT or SKIP TO CONNECT VEHICLE.

  2. When the device is recognised, tap CONNECT MY VEHICLE.

  3. While waiting for the device to connect, enter the vehicle information. Tap EDIT VEHICLE PROFILE WHILE YOU WAIT.

  4. On the Vehicle identity screen, enter the vehicle information and choose Save.

    Enter the following information:

    • Vehicle name (mandatory)

    • License plate number

    • VIN

    • Year, Make, Model

    • Fuel type

    • Tank capacity

    • Fuel efficiency (city)

    • Fuel efficiency (highway)

    • Current odometer reading

  5. When the vehicle is successfully connected, the vehicle appears on the map with a pop-up that says Vehicle Connected.

    If connection fails, refer to Why is my vehicle not reporting?.

  6. Choose COMPLETE SETUP and then CLOSE to complete the installation.

Step 8. Finalise the installation

Installation_successful.png

  1. On the QA test screen, choose Finalise install.

  2. On the Device installed screen, choose Continue.

  3. On the Device details screen, choose Check in.

Disclaimer

In accord with the terms and conditions of the Master Technology and Subscription Services Agreement between you and Verizon Connect, Verizon Connect shall not be responsible for any loss or damage whatsoever in connection with the self-installation of equipment, including without limitation, if equipment or services are not able to properly function, unless such damages have been caused by the negligent act or omission of Verizon Connect. Tracking hardware connected to the diagnostic port in vehicles that have third-party devices present can cause the third-party device or vehicle to lose functionality. These third-party devices include, but are not limited to, wheelchair lifts, idle control modules and PTOs. If such a conflict exists, contact Verizon Connect support to have the tracking hardware configured to support the third-party device. Failure to do so relieves Verizon Connect of all liability for damages that arise from or are connected with your use of the devices. Installed devices may only be removed and transferred to another vehicle if the second has been tested for compatibility, as per the(se) instructions. Transfers between vehicles which do not follow the(se) instructions will void any and all warranties from Verizon Connect, and relieve Verizon Connect of all liability for damages that arise from or are connected with your use of the devices.

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