Overview: Replace or swap a vehicle tracker (for Reveal)

This article gives an overview of the process to replace or swap a vehicle tracker.

Step 1: Remove the old vehicle tracker

Remove your old vehicle tracker from the vehicle and return it to Verizon Connect.

Removal guide: Vehicle tracker with diagnostics harness or 3-wire harness

Step 2: Install the new vehicle tracker

Install the new vehicle tracker into the vehicle by following the steps outlined in our installation guides.

Step 3: Contact support to complete the swap

To ensure a continuous history for the vehicle, contact Support.

Do not change any details in Reveal before you contact Support.

Support will complete the swap and merge the vehicle data from your old device to the new device.

Support will need the following information to complete the swap:

• The name of the vehicle as it appears in Reveal
• The serial number (IMEI or ESN) of the new device

Step 4 Verify the installation in Reveal

Log in to Reveal and search for the new device's serial number (IMEI or ESN) to see if the tracker is reporting.

Verify an installation in Reveal.