Technician guide: Equipment Asset Tracker with Battery (EAT-B) using the Reveal Hardware Installer app
Skill level: Intermediate
Installers must be able to remove dash panels and instrument clusters, and mount and secure devices safely.
This installation guide provides comprehensive “before you get started” information. It is intended for the professional installer who is not yet familiar with installing this specific device or may need a review of such knowledge. Installers already well-versed in the installation of this specific device may opt to proceed to the Reveal Hardware Installer app and follow the process outlined there.
In this article:
- FCC compliance statement
The EAT-B device is designed by Verizon Connect to replace the CalAmp TTU-730. This device offers:
- A more compact design
- Longer battery life
- Replaceable battery pack - How to replace EAT-B battery pack
- Optimized internal antenna design for improved signal reception
- Power button (eliminating the magnet removal process that the TTU-730 had)
- LED status indicators
- IP67 rated protection against water and dust ingress
Identifying the EAT-B device
Before getting started, be aware that there are two Verizon Connect devices that look alike, EAT and EAT-B. This installation guide deals with the EAT-B.
The EAT-B device is powered entirely by its internal battery pack and therefore has no power cable connected to it. If the device has a cable so it can be powered by the equipment asset, then it is the EAT device, not the EAT-B device.
The label with S/N and IMEI barcodes is found on the side of the device, which allows it to be read even after mounting. You will scan the label when instructed in the Reveal Hardware Installer app, or if the scan should fail, enter the IMEI. The text on the device label is small, so if difficult to read, you can refer to the enlarged label found on the box that came with the device.
In the Reveal Hardware Installer app, as you go through the installation steps, you will be instructed to press the device's status button before mounting the device. This will activate and test the device.
- Hold the device in the mounting location.
Press the status button firmly for 1-3 seconds to wake the device.*
- Avoid pressing the status button for too long because this can put the device in Bluetooth pairing mode. Bluetooth features are not currently supported in the device. If you put the device in Bluetooth pairing mode, wait about 30 seconds until the Bluetooth LED stops flashing and then press the status button for 1-3 seconds to restart the network check.
- Press the status button again to start the status check.
- Check the status LEDs. (See table below.)
* Note for earlier models
If your tracker's HW Rev is "A.11" or lower on the device label, you need to apply additional force to press the status button.
Instead of using only your finger, use a capped pen at an angle to press the bottom edge of the button for 1-3 seconds to wake the device.
If powering up the device for the first time, two presses may be needed. The first press to wake the device, and the second press to start the network status check.
The device runs a status test for battery and network. Status test results are displayed on the status LEDs as described below. After releasing the status button, it can take up to 30 seconds for the LEDs to light up, and they stay on for about 5 seconds. To recheck status, press the status button again. Note that pressing the status button does not power off the device.
|Bluetooth||At this time, the device does not support customer accessible Bluetooth features. If the status button is pressed longer than 3 seconds, the device will bypass the network test and go into Bluetooth pairing mode. If Bluetooth pairing mode is turned on: 1. wait for the Bluetooth LED to go out and 2. Press the status button for a shorter duration (1-3 seconds) to restart the network check.|
- Cordless drill with metric and standard bits and sockets (for lock nut operation). For sizes of the mounting hardware included with the device, see What's in the box.
- Safety glasses or other eye protection
- Marker for marking where holes will be drilled.
- If requested by the customer: a non-silicone caulking gel to run a bead around the device after mounting.
- The Reveal Hardware Installer App.
What's in the box
- EAT-B Device
- 4 x self-drilling screws for metal: standard 5/16” hex head, number 12 size, 1 inch long
- 4 x bolts: Serrated-flange 5/16” hex head, 10-32 thread, 1 ¼ inch long, .19-inch screw width
- 4 x locknuts 3/8” head
- 4 x washers, flat type
Reveal Hardware Installer App
The Reveal Hardware Installer App replaces the VZ Check App.
Using the Reveal Hardware Installer App, prior to mounting the device on the asset, you will:
- Select the work order and then scan the device barcode or enter the device ESN.
- Select Multi PWRD Asset Devices from the list. (Note that the selection applies to all asset trackers, for powered or non-powered assets.)
- Test the device for network connectivity. (Revisit the important sections in this guide on the Status Button and Status LEDs).
- Enter the asset information.
- Mount the device to the asset. (See Mounting the Device section.)
- Complete the setup and activate the device.
Where to mount the device
The most important thing to remember is to hold the device where you intend to mount it and do the network status test before you start drilling holes. You perform the test by pressing the device’s status button and reading the network LED status (solid = network connection). If the LED does not indicate a successful connection, Repeat the test elsewhere on the asset until network connection and GPS fix are successful.
- Make sure the asset itself is not located somewhere where the network and GPS signals may be diminished, for example, under a metal shed.
- Even though the device is IP67 rated, keep the device clear of moving parts or areas that will expose the device to road debris or high-pressure water spray. Use the included mounting hardware. Do not use rivets or countersink screws. Do not over torque. Over torquing or using the wrong mounting hardware can cause the plastic surrounding the mounting hole to crack.
- Be aware that mounting the device under the floor, especially if it is an enclosed metal trailer or container, as opposed to an open flatbed, can limit connectivity and data transmission. As already mentioned, always confirm the status of network signal and GPS by using the device’s status button and status LEDs at the precise mounting location before mounting the device.
- Good spots for mounting on trailers include on top of the trailer’s tongue or the hitch rail.
- Installations requiring the use of a ladder are not advised. However, if working at height, it is your responsibility to ensure proper safety procedures are followed.
- We do not recommend mounting the device facing down, underneath the asset, because doing so can impair reporting accuracy.
- How you orient the device can affect how well it performs. Here are some preferred mounting options:
Mounting the device vertically on a vertical surface
When mounting the device vertically on a vertical surface, the preferred orientation is with the Verizon check mark right side up. This puts the status button at the bottom where it is less exposed to the elements.
Mounting the device horizontally on a vertical surface
When mounting the device horizontally on a vertical surface, the preferred orientation is with the device label (label not shown in the picture) facing down. This will help keep the label from getting worn by the elements.
Mounting the device on a horizontal surface
When mounting the device on a horizontal surface, have the Verizon check mark, that is, the front of the device, facing up. Mounting the device facing down is not preferred, as doing so can impact reporting accuracy.
How to mount the device
After a successful Network and GPS test, and after completing the device setup and activation in the Reveal Hardware Installer app.
- Hold the device where it will be mounted mark the positions of the four mounting holes where you will drill.
- If using the screws, pre-drilling the holes is recommended.
- Secure the device to the asset using the included screws or bolts. Do not use rivets or countersink screws. Do not over torque. Over torquing or using the wrong mounting hardware can cause the plastic surrounding the mounting hole to crack.
ISED Canada compliance statement
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
1) L’appareil ne doit pas produire de brouillage;
2) L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.