Stop a camera from continuously rebooting - model 2

This is a printed page that might be out of date. To read the most up-to-date help content, visit https://device-help.verizonconnect.com.

If a road-facing camera (model 2) is frequently resetting, followed by a single beep, it could be due to a few reasons. These are:

  • Incorrect wiring or installation
  • Insufficient voltage power
  • Loose, pinched, or damaged cables.

If the camera is continuously beeping, troubleshoot the camera indicator lights.

In this article

Before you begin

Gather your tools

Depending on your vehicle type, you might need some of the following tools:

  • Wire cutter
  • Flashlight
  • Tools to remove vehicle panels
  • Phillips screwdriver
  • Ratchet and socket
  • Multimeter
  • Key to open the camera’s security cover

Get your vehicle ready

Make sure that:

  • The vehicle is in an area with good network coverage.
  • You turn off your ignition.

Check the camera connections

Step 1. Identify the power source

  1. Find the camera’s power cables. These are usually tucked under the dashboard.
  2. The camera is connected to a power source in one of two ways, depending on your vehicle type.

Step 2. Check the wiring (3-wire connector)

  1. Wiggle the black ground cable and ground terminals. Tighten if loose.
  2. Find the black wire. It should have been installed using the Verizon-verified poke and wrap method.
    Poke_and_wrap.png
    • If a different method has been used, follow these steps:
      • Locate the correct wire.
      • Strip the insulation from a section of the wire.
      • Make a hole through the exposed wire.
      • Insert the cable through the hole.
      • Wrap the cable tight and insulate with electrical tape.
      • Place zip ties over the electrical tape on each side of the connection.
  3. Turn on the ignition.

  4. Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.

  5. You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power.

If the camera is still rebooting, go to step 3.

Step 3. Measure the voltage (3-wire connector)

  1. Turn on the windshield wipers and the defogger.
  2. Make sure the DC power adaptor is turned on.
    DC_power_adaptor_ON_OFF.png
  3. Make sure the wiring is loosely bundled and the Molex connectors are securely seated in the plug. No wires should be loose.
    • If the DC power adaptor’s orange light is flashing or off, contact Support to order a replacement adaptor or cable.
  4. Use a multimeter to test the power adaptor’s input voltage.
    • If the input drops below 12V, there may be an issue with your vehicle’s alternator or battery.
  5. Check the power sources to the vehicle tracker and the camera.
    • If the power source is the same, separate them. A heavier gauge cable may be needed. Always use the chassis ground where possible.
  6. Use the output pin of the multimeter’s regulator to measure the output voltage.
    • If the output is lower or greater than 5V between pin 2 and pins 3-6, contact Support to order a replacement adaptor.

If the camera is still rebooting, go to step 4.

Step 3. Measure the voltage (OBD-II connector)

  1. Turn on the ignition, windshield wipers and the defogger.
  2. Make sure the DC power adaptor is turned on.
    DC_power_adaptor_ON_OFF.png
  3. Make sure the wiring is loosely bundled and the Molex connectors are securely seated in the plug. No wires should be loose.
    • If the DC power adaptor’s orange light is flashing or off, contact Support to order a replacement adaptor or cable.
  4. Use a multimeter to test the power adaptor’s input voltage.
    • If the input drops below 13.1V, there may be an issue with your vehicle’s alternator or battery.
  5. Check the power sources to the vehicle tracker and the camera.
    • If the power source is the same, separate them. A heavier gauge cable may be needed.
  6. Use the multimeter to measure the output voltage.
    • If the output is lower or greater than 5V between pin 2 and pins 3-6, check the DC power adaptor.

If the camera is still rebooting, go to step 4.

Step 4. Measure the distance between the adaptor and tracker

  1. Turn the ignition off.
  2. Check how far apart the DC power adaptor is from the vehicle tracker.
    • If they are less than 150mm apart, rewire the adaptor to another spot in the vehicle. This avoids electromagnetic interference between the two devices.
  3. Turn on the ignition.
  4. Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
  5. You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power.

If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.

If the camera is still rebooting, go to step 5.

Step 5. Look for a loose connection

  1. Turn the ignition off.
  2. Find the snorkel cable which plugs directly into the camera.
    snorkel_cable.png
  3. Wiggle the cable to check for a loose connection.
    • If the cable is in poor condition, has a loose connection, bent pins, or the camera reboots, contact Support to order a new cable.

If the camera is still rebooting, go to step 6.

Step 6. Assess the cables for any damage

Expose_connector_cable.png

  1. Expose the road camera’s cable connector.
  2. Check the cables for any damage.
    • If you notice any visible damage, contact Support to order a new cable.

If the camera is still rebooting, go to step 7.

Step 7. Re-insert the SD card

  1. The SD card can be found behind a panel on the side of the camera. Unlock the security cover using the barrel key provided with the camera.
    Remove_security_cover.png
  2. Remove the card from the camera by pressing down gently on the card once - it will pop out.
  3. Reinsert the SD card back into the SD slot on the camera.
    • If the SD card does not sit properly in the slot, contact Support to order a new SD card.
  4. Replace the security cover and lock with the key.
  5. Turn on the ignition.
  6. Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
  7. You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power.

Was this article helpful?


0 out of 0 found this helpful