Stop a camera from continuously rebooting - model 2
When a road-facing camera (model 2) is frequently resetting, it could be due to: incorrect wiring or installation; loose, pinched, or damaged cables; or a faulty DC power adapter.
In this article
Before you begin
Check the camera indicator lights
Turn on the vehicle and wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
You will hear a single beep. A single beep indicates your device is plugged in correctly and receiving power.
On
On/Off
Off
No sound
However, if the camera is continuously rebooting and the LED light sequence is intermittently solid red and flashing blue, gather your tools to prepare for a few checks.
If you see any other light sequence, troubleshoot the camera indicator lights.
Gather your tools
Depending on your vehicle type, you might need some of the following tools:
- Flashlight
- Tools to remove vehicle panels
- Key to open the camera’s security cover
- Wire cutter
Get your vehicle ready
Make sure that:
- The vehicle is in an area with good network coverage.
- You turn off your ignition.
Check the camera connections
Step 1. Identify the power source
- Find the camera’s power cables. These are usually tucked under the dashboard.
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The camera is connected to a power source in one of two ways, depending on your vehicle type.
- For light commercial or private vehicles (12 volts only) with an OBD-II connector, make sure that the cable in the port is firmly connected and skip to Step 3. Look for a loose connection.
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For heavy trucks (12 volts only), light-duty vehicles manufactured before 1996 and heavy trucks with 9 pin connectors, go to Step 2. Check the wiring (3-wire connector).
- This installation method is only recommended for advanced installers with experience of undertaking electrical wiring work.
Step 2. Check the wiring (3-wire connector)
- Wiggle the black ground cable and ground terminals. Tighten if loose.
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Find the black wire. It should have been installed using the Verizon-verified poke and wrap method.
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If a different method has been used, follow these steps:
- Locate the correct wire.
- Strip the insulation from a section of the wire.
- Make a hole through the exposed wire.
- Insert the cable through the hole.
- Wrap the cable tight and insulate with electrical tape.
- Place zip ties over the electrical tape on each side of the connection.
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If a different method has been used, follow these steps:
Turn on the ignition.
Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power.
If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.
If the camera is still rebooting, go to step 3.
Step 3. Look for a loose connection
- Turn the ignition off.
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Find the snorkel cable which plugs directly into the camera.
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Wiggle the cable to check for a loose connection.
- If the cable is in poor condition, has a loose connection, bent pins, or the camera reboots, contact Support to order a new cable.
If the camera is still rebooting, go to step 4.
Step 4. Assess the cables for any damage
- Expose the road camera’s cable connector.
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Check the cables for any damage.
- If you notice any visible damage, contact Support to order a new cable.
If the camera is still rebooting, go to step 5.
Step 5. Install a replacement DC power adapter
Contact Support to explain the rebooting issue and request a replacement DC power adapter.
- To install the replacement DC power adapter, locate the existing adapter under the dashboard or behind an interior panel.
- Unclip the cables A and B from both sides of the adapter (DC IN and DC 5V OUT).
- Remove the adapter.
- Attach cables A and B to the new adapter.
- Replace dashboards and interior panels, if required.
Discard the old adapter responsibly.