Resolve error codes: 'Road Camera Vertically Misaligned' and 'Horizon Not In View'

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A Reveal admin with access to Admin > Camera List may see the following camera error codes: Road Camera Vertically Misaligned, and Horizon Not In View. Use this article and the camera alignment preview to adjust the camera angles.

Camera misalignment affects the road-facing camera’s calibration and may trigger false events, too many events, or no events. When the camera is mounted in the correct position and the lens is angled accurately, unsafe driving behaviours are detected and videos are uploaded to Reveal.

In this article:

Adjust AI Dashcam camera angles

Adjust road-facing camera (model 2) angles

Adjust AI Dashcam camera angles

Before you begin

Gather your tools

You will need the T6 star screwdriver which was supplied with the camera. If you need to order one, contact Support. Allow 5-10 working days for shipping.

Find a Reveal admin

Find a colleague with access to Admin > Camera List. While you stay in the vehicle and adjust the camera, they can check the camera alignment preview in step 3.

Get your vehicle ready

Make sure that:

  • The vehicle is on.
  • The vehicle is in an area with good network coverage.
  • The vehicle is parked on a flat surface with at least 25 yards (23 meters) of clear space ahead.
  • There is a horizon, surrounding buildings and/or parallel road markings in sight. This helps to inform accurate horizon calibration. See examples.

Step 1. Detach the side panel

Detach_side_panel.png

  • Unscrew the right-hand side panel. The two captive screws will remain connected to the panel.
  • Unclip the panel by pulling firmly on the tab.

Step 2. Slide the camera off the bracket

 

  • Remove the camera from the bracket by sliding it firmly to the left.
  • Loosen the lock using the screwdriver.
  • Slide the camera back onto the bracket until it clicks into place.
  • Turn on the vehicle and wait for the camera to boot up.
  • You will hear a single beep which indicates your camera is plugged in correctly and receiving power. If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights. Some vehicles may power up the camera before the ignition is turned on.

Step 3. Adjust the road-facing camera

Adjust_road_camera_angle.png Road-facing camera adjustment.png
  • Adjust the camera angle so it has a clear view of the road ahead.
  • To adjust the camera angle, rotate the mounting lens up and down.

Step 4. Check the camera alignment preview

When your vehicle is ready, ask your colleague with admin access to log in to Reveal and:

  • Go to Admin > Camera List.
  • Find the camera in the list and click VIEW.
  • Find one of the following error codes:
    • Road Camera Vertically Misaligned
    • Horizon Not In View.
  • Use the CAMERA ALIGNMENT PREVIEW to check the lens alignment.

Adjust if necessary (step 3). When the alignment is correct, go to step 5.


Step 5. Lock the road-facing camera

Lock_road-facing_camera.png

  • Remove the camera from the bracket by sliding it firmly to the left.
  • Tighten the lock using the screwdriver.
  • Slide the camera back onto the bracket until it clicks into place.

Step 6. Lock the driver-facing camera

  • Replace the side panel.
  • Lock by tightening the two screws using the screwdriver.

Error resolved

If you use the CAMERA ALIGNMENT PREVIEW to realign the camera, the error will disappear immediately from the Camera List when it is resolved. If you don’t use the preview, the error can take up to 7 days to disappear.


Adjust road-facing camera (model 2) angles

Before you begin

Gather your tools

Find the barrel key and hex key supplied with the camera. To order more supplies, contact Support. Allow 5-10 working days for shipping.

Find a Reveal admin

Find a colleague with access to Admin > Camera List. While you stay in the vehicle and adjust the camera, they can check the camera alignment preview in step 3.

Get your vehicle ready

Make sure that:

  • The vehicle is on.
  • The vehicle is in an area with good network coverage.
  • The vehicle is parked on a flat surface with at least 25 yards (23 meters) of clear space ahead.
  • There is a horizon, surrounding buildings and/or parallel road markings in sight. This helps to inform accurate horizon calibration. See examples.

Step 1. Remove the security cover

Barrel_key.png

Use the barrel key to unlock the security camera’s cover.

Step 2. Adjust the camera lens

Adjust_camera_lens.jpg

Pull and twist the side panel to adjust the road-facing lens mount. The angle should be relative to the slope of the vehicle’s windshield.

Step 3. Check the camera alignment preview

When your vehicle is ready, ask your colleague with admin access to log in to Reveal and:

  • Go to Admin > Camera List.
  • Find the camera in the list and click VIEW.
  • Find one of the following error codes:
    • Road Camera Vertically Misaligned
    • Horizon Not In View.
  • Use the CAMERA ALIGNMENT PREVIEW to check the lens alignment.

Step 4. Replace the security cover

Replace the security cover and lock with the barrel key.

Error resolved

When an error is resolved, it takes up to 7 days to disappear from the Camera List.


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