Technician guide: Equipment Asset Tracker - Battery (for Reveal)
Skill level: Intermediate
Installers must be able to remove dash panels and instrument clusters, and mount and secure devices safely.
This installation guide provides comprehensive "before you get started" information. It is intended for the professional installer who is not yet familiar with installing this specific device or may need a review of such knowledge. Installers already well-versed in the installation of this specific device may opt to proceed to the Reveal Hardware Installer app section and follow the process outlined there.
In this article:
Product overview
The EAT-B device is designed by Verizon Connect to replace the CalAmp TTU-730. This device offers:
- A more compact design
- Longer battery life
- Optimised internal antenna design for improved signal reception
- Power button (eliminating the magnet removal process that the TTU-730 had)
- LED status indicators
- IP67 rated protection against water and dust ingress
Identifying the EAT-B device
There are two Verizon Connect devices that look alike, EAT and EAT-B. This installation guide deals with the EAT-B which is powered entirely by its internal battery pack and has no external power or I/O cable.
Device label
The label with S/N and IMEI barcodes is found on the side of the device, which allows it to be read even after mounting. You will scan the label when instructed in the Reveal Hardware Installer app, or if the scan should fail, enter the IMEI. The text on the device label is small, so if difficult to read, you can refer to the enlarged label found on the box that came with the device.
Status button
In the Reveal Hardware Installer app, as you go through the installation steps, you will be instructed to press the device's status button before mounting the device. This will activate and test the device.
- Hold the device in the mounting location.
- Press the status button firmly for 1-3 seconds to wake the device.*
- Avoid pressing the status button for too long because this can put the device in Bluetooth pairing mode. Bluetooth features are not currently supported in the device. If you put the device in Bluetooth pairing mode, wait about 30 seconds until the Bluetooth LED stops flashing and then press the status button for 1-3 seconds to restart the network check.
- Press the status button again to start the status check.
- Check the status LEDs. (See table below.)
* Note for earlier models
If your tracker's HW Rev is "A.11" or lower on the device label, you need to apply additional force to press the status button.
Instead of using only your finger, use a capped pen at an angle to press the bottom edge of the button for 1-3 seconds to wake the device.
If powering up the device for the first time, two presses may be needed. The first press to wake the device, and the second press to start the network status check.
Status LEDs
The device runs a status test for battery and network. Status test results are displayed on the status LEDs as described below. After releasing the status button, it can take up to 30 seconds for the LEDs to light up, and they stay on for about 5 seconds. To recheck status, press the status button again. Note that pressing the status button does not power off the device.
| Icon | Name | Status |
|---|---|---|
| Battery |
|
|
| Network |
|
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| GPS |
|
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| Bluetooth | At this time, the device does not support customer accessible Bluetooth features. If the status button is pressed longer than 3 seconds, the device will bypass the network test and go into Bluetooth pairing mode. If Bluetooth pairing mode is turned on: 1. wait for the Bluetooth LED to go out and 2. Press the status button for a shorter duration (1-3 seconds) to restart the network check. |
What to bring
- Cordless drill with metric and standard bits and sockets (for lock nut operation). For sizes of the mounting hardware included with the device, see What's in the box.
- Safety glasses or other eye protection
- Marker for marking where holes will be drilled.
- If requested by the customer: a non-silicone caulking gel to run a bead around the device after mounting.
- The Reveal Hardware Installer App.
What's in the box
- EAT-B Device
- 4 x self-tapping screws for metal: standard 5/16-inch (8mm) hex head, number 12 size, 1 inch long
- 4 x bolts: Serrated-flange 5/16-inch (8mm) hex head, 10-32 thread, 1¼ inch (32mm) long, .19-inch screw width
- 4 x lock nuts 3/8-inch (9.5mm) head
- 4 x flat washers, flat type
Always get permission before you drill, and look to make sure you will not damage any adjacent equipment or OSHA required certified ROPS structures. Refer to the ROPS identification help article for more information about identifying ROPS structures.
Depending on where the device is to be mounted, you may use the provided screws or the bolts with lock nuts and washers to mount the device. If using the screws or bolts, pre-drilling the holes may make the task easier. Based on the application, zip ties VHB tape may also be used to mount the device.
- If you are unable to determine what parts makeup the manufacturer defined ROPS structure reasonable efforts should always be made to mount devices in locations where the device can be secured using zip ties and VHB tape.
- Use at least two 1-inch-wide strips of VHB tape placed down the full length of the edges of the asset tracker's longest side.
Reveal Hardware Installer App
The Reveal Hardware Installer App replaces the VZ Check App.
Download the Reveal Hardware Installer app from either Google Play Reveal Hardware Installer for Android or the App Store Reveal Hardware Installer for iOS.
Using the Reveal Hardware Installer App, prior to mounting the device on the asset, you will:
- Select the work order and then scan the device barcode or enter the device ESN.
- Select Multi PWRD Asset Devices from the list. (Note that the selection applies to all asset trackers, for powered or non-powered assets.)
- Test the device for network connectivity.
(Refer to the Status Button section and the Status LEDs section.) - Enter the asset information.
- Mount the device to the asset. (See the Mounting the Device section.)
- Complete the setup and activate the device.
Mounting the device
This section provides information about where to mount the device and how to mount it.
Where to mount the device
The most important thing to remember is to hold the device where you intend to mount it and do the network status test before you start drilling holes. You perform the test by pressing the device’s status button and reading the network LED status (solid = network connection). If the LED does not indicate a successful connection, repeat the test elsewhere on the asset until network connection and GPS fix are successful.
- Make sure the asset itself is not located somewhere where the network and GPS signals may be diminished, for example, under a metal shed.
- Even though the device is IP67 rated, keep the device clear of moving parts or areas that will expose the device to road debris or high-pressure water spray. Use the included mounting hardware. Do not use rivets or countersink screws. Do not over torque. Over torquing or using the wrong mounting hardware can cause the plastic surrounding the mounting hole to crack.
- Be aware that mounting the device under the floor, especially if it is an enclosed metal trailer or container, as opposed to an open flatbed, can limit connectivity and data transmission.
- Good spots for mounting on trailers include on top of the trailer’s tongue or the hitch rail.
- Installations requiring the use of a ladder are not advised. However, if working at height, it is your responsibility to ensure proper safety procedures are followed.
- We do not recommend mounting the device facing down, underneath the asset, because doing so can impair reporting accuracy.
- How you orient the device can affect how well it performs. Here are some preferred mounting options:
Mounting the device vertically on a vertical surface
When mounting the device vertically on a vertical surface, the preferred orientation is with the Verizon check mark right side up. This puts the status button at the bottom where it is less exposed to the elements.
Mounting the device horizontally on a vertical surface
When mounting the device horizontally on a vertical surface, the preferred orientation is with the device label (label not shown in the picture) facing down. This will help keep the label from getting worn by the elements.
Mounting the device on a horizontal surface
When mounting the device on a horizontal surface, have the Verizon check mark, that is, the front of the device, facing up. Mounting the device facing down is not preferred, as doing so can impact reporting accuracy.
How to mount the device
After a successful Network and GPS test, and after completing the device setup and activation in the Reveal Hardware Installer app.
- Hold the device where it will be mounted mark the positions of the four mounting holes where you will drill.
- If using the screws, pre-drilling the holes is recommended.
- Secure the device to the asset using the included screws or bolts. Do not use rivets or countersink screws. Do not over torque. Over torquing or using the wrong mounting hardware can cause the plastic surrounding the mounting hole to crack.
Disclaimer
Verizon Connect shall have no liability whatsoever for any damages that arise from, or are connected with, your use of our services, including the GPS tracking hardware and dash cams, in a manner contrary to the(se) instructions or in violation of law and/or our agreement. Tracking hardware connected to the diagnostic port in any vehicle that has third-party devices also connected to the diagnostic port can cause interference or loss of functionality of the third-party device. These third-party devices include, but are not limited to, wheelchair lifts, lifesaving equipment, emergency lighting, and radar guns. If such a conflict exists, contact Verizon Connect support to have the tracking hardware configured to support the third-party device. Failure to do so relieves Verizon Connect of all liability for damages that arise from or are connected with your use of the devices. Installed devices may only be removed and transferred to another vehicle if the second vehicle has been tested for compatibility, as per the(se) instructions. Transfers between vehicles which do not follow the(se) instructions will void any and all warranties from Verizon Connect, and relieve Verizon Connect of all liability for damages that arise from or are connected with your use of the devices.