1. Device Help
  2. Installation Partner resources
  3. Reveal Hardware Installer
  4. Set up a vehicle tracker with RHI

Install and set up an XT vehicle tracker with Reveal Hardware Installer app

This is a printed page that might be out of date. To read the most up-to-date help content, visit https://device-help.verizonconnect.com.

Time required: 30-60 minutes

This guide explains how to use the Verizon Connect Reveal Hardware Installer app to install and set up a Xirgo vehicle tracker and an optional Driver ID accessory.

Warning

The engine must be OFF when you are installing the device.

Step 1: Select work ticket

  1. Log in to the Reveal Hardware Installer app using your Verizon Connect login details.
  2. Select the work ticket.
  3. Tap Scan device.

 

Step 2: Identify the device

 

Indentify_device.png

  1. Enter or scan the device serial number.
  2. Select the installation line item.
  3. Tap Next.

Step 3: Update tracker setting

Tracker settings.png
  1. On the Update tracker settings screen, section how the connected to the vehicle:
    • If the device is connected using a 3-wire connection, select Wired ignition.
    • If the device is connected by a cable to the diagnostic port (OBD-II or 6/9-pin or similar), select ECM diagnostic port.
  2. If you have selected ECM diagnostic port, select the cable type from the pop-up list. Then choose Close.
  3. In the Are you installing Driver ID? section, select Yes or No as appropriate.
    Driver ID.png
  4. Tab Next.

 

Step 4: Prepare to test installation

Test the installation.png
  1. Confirm that the tracker is in it final installed state.
  2. Select the checkboxes to confirm.
  3. Tap Test installation.

Step 5: Verify network and GPS

Test connection and GPS.png
  1. On the Test and network and GPS screen, Reveal Hardware Installer will try to connect to Verizon Connect and then acquire a GPS fix.

If a GPS fix isn't found within 3 minutes, troubleshooting options will appear. You can also choose to continue the installation; the GPS should connect once the vehicle starts moving.

  1. Choose Confirm location.

 

Step 6: Update Driver ID settings

  1. In the Driver ID section, choose how the Driver ID buzzer will operate when the vehicle is started but the driver has not used the fob to assign themselves to the vehicle.

    Driver_ID_settings.png

    There are 3 options:

    • No buzz. (The default setting.)
    • Buzz for 5 minutes with a 10 minute grace period.
    • Continuous buzz with no grace period.
  2. Tap Continue.

Step 7: Test the Driver ID installation

Test Driver ID.png

  1. Turn on the vehicle ignition and select Start Test.

  2. Tap the Driver ID reader with the key fob.

    If successful, the buzzer switches off.

  3. To run the test again, select Run test again.
  4. To exit the test, select Next.

Step 8: Perform an ignition test

Ignition test.png
  1. Turn on the ignition.
  2. In the Ignition ON test section, tap Start test.
    A green dot indicates the test was successful.
  3. Turn off the ignition.
  4. In the Ignition OFF test section, tap Start test.
    A green dot indicates the test was successful.
  5. Tap Next.

Step 9: Enter vehicle details

Vehicle profile.png

  1. On the Vehicle identity screen, enter the vehicle information and choose Save.

    Complete and accurate vehicle information allows Verizon Connect to provide better information about your vehicle.

  2. Enter the following information:
    • Vehicle name (mandatory)
    • Licence plate number (mandatory)
    • Vehicle number
    • VIN
    • Year, Make, Model
    • Fuel type
    • Tank capacity
    • Fuel efficiency (city)
    • Fuel efficiency (highway)
    • Current odometer reading
  3. Tap Next.

Step 10: Confirm installation

Confirm.png
  1. On the QA Test screen, tap Next.
  2. On the Device installed screen, choose Next.

Step 11: Check in

Confirm.png
  1. On the QA Test screen, tap Next.
  2. On the Device installed screen, choose Next.

 

Disclaimer

In accord with the terms and conditions of the Master Technology and Subscription Services Agreement between you and Verizon Connect, Verizon Connect shall not be responsible for any loss or damage whatsoever in connection with the self-installation of equipment, including without limitation, if equipment or services are not able to properly function, unless such damages have been caused by the negligent act or omission of Verizon Connect. Tracking hardware connected to the diagnostic port in vehicles that have third-party devices present can cause the third-party device or vehicle to lose functionality. These third-party devices include, but are not limited to, wheelchair lifts, idle control modules and PTOs. If such a conflict exists, contact Verizon Connect support to have the tracking hardware configured to support the third-party device. Failure to do so relieves Verizon Connect of all liability for damages that arise from or are connected with your use of the devices. Installed devices may only be removed and transferred to another vehicle if the second has been tested for compatibility, as per the(se) instructions. Transfers between vehicles which do not follow the(se) instructions will void any and all warranties from Verizon Connect, and relieve Verizon Connect of all liability for damages that arise from or are connected with your use of the devices.

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