Stop a camera from continuously rebooting - model 2

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When a road-facing camera (model 2) is frequently resetting, it could be due to: incorrect wiring or installation; loose, pinched, or damaged cables; or a faulty DC power adapter.

In this article

Before you begin

Check the camera indicator lights

Turn on the vehicle and wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.

You will hear a single beep. A single beep indicates your device is plugged in correctly and receiving power.

Red-on.png

On

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On/Off

Green-off.png

Off

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No sound

However, if the camera is continuously rebooting and the LED light sequence is intermittently solid red and flashing blue, gather your tools to prepare for a few checks.

If you see any other light sequence, troubleshoot the camera indicator lights.

Gather your tools

Depending on your vehicle type, you might need some of the following tools:

  • Flashlight
  • Tools to remove vehicle panels
  • Key to open the camera’s security cover
  • Wire cutter

Get your vehicle ready

Make sure that:

  • The vehicle is in an area with good network coverage.
  • You turn off your ignition.

Check the camera connections

Step 1. Identify the power source

  1. Find the camera’s power cables. These are usually tucked under the dashboard.
  2. The camera is connected to a power source in one of two ways, depending on your vehicle type.
    • For light commercial or private vehicles (12 volts only) with an OBD-II connector, make sure that the cable in the port is firmly connected and skip to Step 3. Look for a loose connection.
    • For heavy trucks (12 volts only), light-duty vehicles manufactured before 1996 and heavy trucks with 9 pin connectors, go to Step 2. Check the wiring (3-wire connector).
      • This installation method is only recommended for advanced installers with experience of undertaking electrical wiring work.

Step 2. Check the wiring (3-wire connector)

  1. Wiggle the black ground cable and ground terminals. Tighten if loose.
  2. Find the black wire. It should have been installed using the Verizon-verified poke and wrap method.
    Poke_and_wrap.png
    • If a different method has been used, follow these steps:
      • Locate the correct wire.
      • Strip the insulation from a section of the wire.
      • Make a hole through the exposed wire.
      • Insert the cable through the hole.
      • Wrap the cable tight and insulate with electrical tape.
      • Place zip ties over the electrical tape on each side of the connection.
  3. Turn on the ignition.

  4. Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.

  5. You will hear a beep and see solid blue and green lights. A single beep indicates your device is plugged in correctly and receiving power.

If the camera is still rebooting, go to step 3.

Step 3. Look for a loose connection

  1. Turn the ignition off.
  2. Find the snorkel cable which plugs directly into the camera.
    snorkel_cable.png
  3. Wiggle the cable to check for a loose connection.
    • If the cable is in poor condition, has a loose connection, bent pins, or the camera reboots, contact Support to order a new cable.

If the camera is still rebooting, go to step 4.

Step 4. Assess the cables for any damage

Expose_connector_cable.png

  1. Expose the road camera’s cable connector.
  2. Check the cables for any damage.
    • If you notice any visible damage, contact Support to order a new cable.

If the camera is still rebooting, go to step 5.

Step 5. Install a replacement DC power adapter

Contact Support to explain the rebooting issue and request a replacement DC power adapter.

Replace

  1. To install the replacement DC power adapter, locate the existing adapter under the dashboard or behind an interior panel.
  2. Unclip the cables A and B from both sides of the adapter (DC IN and DC 5V OUT).
  3. Remove the adapter.
  4. Attach cables A and B to the new adapter.
  5. Replace dashboards and interior panels, if required.

Discard the old adapter responsibly.


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