RFID Installation Guide for 3G swaps and existing 4G Xirgo installations

This document provides instructions to install an RFID card reader into Charter vehicles outfitted with an existing 4G Xirgo device or a 3G Xirgo device that requires a swap. It also introduces a new RFID I/O adapter harness, and a new 6-pin RFID card reader based Driver ID solution that replaces Charter’s existing iButton solution.

Dispatches to install RFID card readers into vehicles with existing 4G devices make up most of the ongoing work tickets you will complete during the roll-out. You may begin at Installation Step 5. when no 3G swap is required.

The overwhelming majority, if not all, 3G device swaps are already complete. However, it's still possible you may encounter a recently located vehicle with a 3G device. Mark these vehicles as 3G device in RHI and your job sheet. You do not need to call Support, a a 3G swap go back visit will be scheduled for the vehicle.

3G units can be identified by the part number listed on the device Xirgo label.

4G models begin with 637x or 638x.

Xirgo devices are susceptible to EMI effects from the power and RFID harnesses when they are tightly bundled together and/or zip tied directly to the Xirgo. This can cause the device to be unable to interpret RFID card reads correctly -even when the reader provides a green LED confirmation response, as well as causing the Xirgo to reboot causing missed trip or sensor data.

Obtain vehicle keys, installation hardware, and RFID test cards from the local POC or vehicle’s driver to use while testing installations. Generic test cards not assigned to a driver must be returned to the local POC before leaving each day unless you work out an accomodation with the POC due to their schedule or the next days start time.

RFID reader installation requires increasing the existing Driver ID reader’s pass through hole to 1” in diameter. A hole saw may be easier to control than a 1-1/8th inch Unibit or standard drill bit. If you accidentally drill the diameter 1/8” too large the grommet will not seat in the hole. Use a safe method you are comfortable with and always look before you drill.

During about 30% of the RFID confirmations in the RHI App, instead of going to the RFID Install screen, RHI is taking the installers to the Xirgo Install screen, which demands VIN, Vehicle Name and Vehicle #. When this happens, it is critical for installers to enter the Vehicle Name and Vehicle # exactly as prescribed by Charter without error.

Per Charter, the Vehicle # and Vehicle Name are:

Here are examples:

Verizon Connect shall have no liability whatsoever for any damages that arise from, or are connected with, your use of our services, including the GPS tracking hardware and dash cams, in a manner contrary to the(se) instructions or in violation of law and/or our agreement. Tracking hardware connected to the diagnostic port in any vehicle that has third-party devices also connected to the diagnostic port can cause interference or loss of functionality of the third-party device. These third-party devices include, but are not limited to, wheelchair lifts, lifesaving equipment, emergency lighting, and radar guns. If such a conflict exists, contact Verizon Connect support to have the tracking hardware configured to support the third-party device. Failure to do so relieves Verizon Connect of all liability for damages that arise from or are connected with your use of the devices. Installed devices may only be removed and transferred to another vehicle if the second vehicle has been tested for compatibility, as per the(se) instructions. Transfers between vehicles which do not follow the(se) instructions will void any and all warranties from Verizon Connect, and relieve Verizon Connect of all liability for damages that arise from or are connected with your use of the devices.