Book an appointment with our Installation Help Desk
Book an appointment with our Installation Help Desk and let our trained experts guide you through your installation in a live video session on your mobile device.
Contact Support to request an Installation Help Desk appointment..
-
Expert knowledge: Our experts have extensive installation and troubleshooting knowledge.
-
Live video support: You receive live, one-on-one support to guide you through your installation.
-
Augmented reality: Our agents share an augmented reality video feed to your mobile device and walk you through the process.
-
Convenience: Our help desk experts use browser-based video chat with no prior downloads required.
You will need to:
-
Be at the vehicle at the time of appointment.
-
Have the device to be installed and the cables.
-
Have a mobile device. (You may need to share your camera.)
-
Have headphones or a headset. (Recommended.)
In accord with the terms and conditions of the Master Technology and Subscription Services Agreement between you and Verizon Connect, Verizon Connect shall not be responsible for any loss or damage whatsoever in connection with the self-installation of equipment, including without limitation, if equipment or services are not able to properly function, unless such damages have been caused by the negligent act or omission of Verizon Connect. Tracking hardware connected to the diagnostic port in vehicles that have third-party devices present can cause the third-party device or vehicle to lose functionality. These third-party devices include, but are not limited to, wheelchair lifts, idle control modules and PTOs. If such a conflict exists, contact Verizon Connect support to have the tracking hardware configured to support the third-party device. Failure to do so relieves Verizon Connect of all liability for damages that arise from or are connected with your use of the devices. Installed devices may only be removed and transferred to another vehicle if the second has been tested for compatibility, as per the(se) instructions. Transfers between vehicles which do not follow the(se) instructions will void any and all warranties from Verizon Connect, and relieve Verizon Connect of all liability for damages that arise from or are connected with your use of the devices.