Technician guide: Dual-Facing AI Dashcam on Fleet

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Once you have connected all the wires as shown in the quick guide for drivers, use the Enterprise Fleet Installer portal to follow each step of the Dual-Facing AI Dashcam installation process. More detailed instructions are included below.

Before you begin

Install the camera

Complete the installation

Before you begin

Log in to Enterprise Fleet Installer

Log in to the Enterprise Fleet Installer portal using your Verizon Connect credentials.

Check what's in the box

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  • 1. Camera (x1) (attached to the mounting bracket)
  • 2. Panel removal tool (x1)
  • 3. T6 star-headed screwdriver
  • 4. Cable clips (x5)
  • 5. Alcohol wipes (x2)
  • 6. Spare sticky mounting pad (x1)
  • 7. Cable ties (x3)
  • 8. Mounting bracket (x1) with power cable (A) attached, as well as one of the following:
    • OBD-II connector cable (C) (x1)
    • 9-pin connector cable (D) (x1)
    • 3-wire connector cable (E) (x1)
  • 9. Drawstring bag (x1)
  • 10. Quick guide for drivers (x1)
  • 11. Privacy sticker (x1)
  • 12. Road-facing lens privacy cover (x1)
  • 13. Driver-facing lens privacy cover (x1)
  • 64G micro-SD card (x1) (already inserted in camera) - orders of larger SD cards are shipped separately
  • SIM card (already inserted in camera)

Gather your tools

You might need some of the following tools:

  • Flashlight
  • Additional zip ties

Get your vehicle ready

Make sure that:

  • The vehicle has a tracker installed.
  • The vehicle is in an area with good network coverage.
  • The vehicle is parked on a flat surface with at least 25 yards of clear space ahead. This is essential for the camera to trigger road events accurately.
  • You turn off your ignition.
  • The windshield temperature is not too hot or cold, recommended between 50°F to 80°F (10-26°C). To regulate the temperature, park indoors, park in the shade or use your vehicle’s air conditioning system.

Do not stick the camera to the windshield until later.

Install the camera

Step 1. Identify the camera

Type the serial number found on the camera itself and on the box that the camera came in.

Step 2. Connect to a power source

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The camera needs to be connected to a power source using the correct connector.

There are a few ways to do this, depending on your vehicle type.

Connect to a 9-pin connector (cable D)

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  1. Connect cable (A) to cable (D). They may already be connected.
  2. Locate your vehicle’s 9-pin connector port.
    • The port is usually located under the dashboard or beneath the steering wheel column.
    • Firmly connect the cable to the port and twist to lock the connection. If the port is already in use, you will need to install using a passthrough cable. To order a passthrough cable, contact Support.
  3. Turn on the ignition.
  4. Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
  5. You will hear a single beep which indicates your camera is plugged in correctly and receiving power. If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.
    Some vehicles may power up the camera before the ignition is turned on.
  6. Skip to steps 3 and 4.

Connect to an OBD-II port (cable C)

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  1. Connect cable (A) to cable (C).
  2. Locate your vehicle’s OBD-II port.
  3. The port is usually located under the dashboard or beneath the steering wheel column. If not located beneath the steering column, find the OBD-II port.
  4. Firmly connect cable C to the OBD-II port.
    • If the port is already in use, you will need to install using a passthrough cable. To order a passthrough cable, contact Support.
      OBD-II_Y-Cable.png
  5. Turn on the ignition.
  6. Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
  7. You will hear a single beep which indicates your camera is plugged in correctly and receiving power. If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.
    Some vehicles may power up the camera before the ignition is turned on.
  8. Skip to steps 3 and 4.

Connect using the 3-wire connector (cable E)

3-wire_connector_cable.png

This installation method is only recommended for advanced installers with experience of undertaking electrical wiring work.

  1. Connect cable (A) to cable (E). They may already be connected.
    • If you are adding a 3-wire connected camera to an existing 3-wire connected GPS installation, you can splice into its existing constant, ignition, and ground connections, or use a stainless ring terminal to make your own ground connection.
    • We recommend using butt connectors or posit-taps. We do not recommend Add A-Fuse, fuse taps or Scotch lock type connectors for wiring.
  2. Make sure the engine is switched off.
  3. Make sure the camera is plugged into your 3-wire connector.
  4. Find the black wire.
    • Attach it directly to a chassis ground point by splicing directly to a ground lead or by using a poke and wrap method (see below).
  5. Find the red wire.
    • Use the voltmeter to locate a 12-volt battery lead and attach the red wire by splicing directly to the lead or by using a poke and wrap method.
    • If attaching the red wire to a fused lead or using an in-line fuse, check that it is at least 5 amps. Be careful not to confuse a retained accessory power (RAP) line with a true continuous power line (12 volts, always online).
    • Determine a continuous power source by selecting a wire and measuring its DC voltage on a voltmeter. It should show 12 VDC or higher.
  6. Find the white wire.
    • Use the voltmeter to locate a true ignition line and attach the white wire to the line by splicing directly to the lead or by using a poke and wrap method.
      Do not use an inline fuse on this line. Do not use accessory power.
  7. Turn on the ignition.
  8. Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
  9. You will hear a single beep which indicates your camera is plugged in correctly and receiving power. If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.
    Some vehicles may power up the camera before the ignition is turned on.
  10. In the app, tap Next.
  11. Skip to steps 3 and 4.

Poke and wrap method

Poke___wrap.png

  1. Locate the correct wire.
  2. Strip the insulation from a section of the wire.
  3. Make a hole through the exposed wire.
  4. Insert the cable through the hole.
  5. Wrap the cable tight and insulate with electrical tape.
  6. Place zip ties over the electrical tape on each side of the connection.

Learn more about the poke and wrap method.

Step 4. Adjust the camera

Remove the side panel

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  1. Hold the camera upright with Verizon Connect’s logo facing you. The mounting bracket is attached to the back.
  2. Unscrew and unclip the right-hand side panel. This allows you to adjust the camera angle and lock the camera.
    • The two captive screws will remain connected to the panel.

Insert a new SD card, if you ordered one

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  1. Locate the SD card slot which is below the SIM card slot.
  2. The camera comes with a SD card inserted. Remove it by pressing down gently on the card once - it will pop out.
  3. Insert the new SD card in the camera by pushing it back into the SD slot until it clicks into place.

Find a mounting position

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  1. Sit in the driver’s seat.
  2. Pull down both sun visors.
  3. Hold the camera in the spot you want to mount it, anywhere within the shaded area of the image above.

When choosing a location, consider the following:

  • The camera must not obstruct the driver's view of the road ahead.
  • Make sure the lenses are not obstructed by the sun visors, rear view mirror, or the windshield shaded sun strip. The sun strip obscures the road-facing camera image and is in the position of the vehicle's climate control system. Excess heat can interfere with the camera’s operation.

Do not stick the camera to the windshield until after step 5.

Adjust the road-facing camera

Road-facing_camera_adjustment.png

 

  1. Hold the camera in the spot you want to mount it.
  2. Adjust the camera angle so it has a clear view of the road ahead. To adjust the camera angle, rotate the mounting lens up and down.
  3. Make sure the red line is on the horizon (at least 25 yards ahead).

Adjust the driver-facing camera

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  1. Hold the camera in the spot you want to mount it. The camera has a 120° field of view, so it covers most of the vehicle interior.
  2. Adjust the camera angle so it points towards the center of the cabin. To adjust the camera angle, rotate the mounting lens up and down.
  3. Make sure the driver's headrest is within the top quarter of the preview.

Step 5. Assign the camera

Check the vehicle details and select ASSIGN CAMERA or CHOOSE ANOTHER VEHICLE.

Complete the installation

Clean the windshield

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  1. Clean the area on the windshield where the camera will be mounted using the alcohol wipes provided.
  2. Let the windshield dry for 60 seconds and fully dry with a cloth.

Mount the camera

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  1. Make sure the windshield temperature is not too hot or cold, recommended between 50°F to 80°F (10-26°C). Otherwise, the mounting pad will not bond correctly to the windshield.
  2. Remove the protective tabs from both camera lenses.
  3. Peel off the protective layer from the mounting pad on the camera bracket.
  4. Stick the bracket to the windshield and press firmly for 30 seconds.

Lock the road-facing camera

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  1. Remove the camera from the bracket by sliding it firmly to the left.
  2. Tighten the lock using the screwdriver provided.
  3. Slide the camera back onto the bracket until it clicks into place.

Lock the driver-facing camera

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  1. Replace the side panel.
  2. Lock by tightening the two screws using the screwdriver provided.

Tidy away the cables

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  1. Hide any cables so they don’t obstruct the driver’s view.
  2. Use the tool provided to tuck the power cable into the headliner and down the A-pillar, without obstructing the airbags.
  3. Hide any cables so they don’t obstruct the driver’s view.
  4. Route the power cable around the side or behind the interior panels, down towards the power source.
  5. Secure any loose cabling to the vehicle and coil using the cable ties provided.
    • Make sure the cables do not interfere with the safe operation of the vehicle.

Store the privacy covers

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  1. While not in use, store the privacy covers and quick guide for drivers in the drawstring bag provided, somewhere within the driver’s reach. For example, leave the bag in the vehicle's cup holder or driver-side door panel.
  2. Find the privacy sticker and stick it to the driver’s door window. Scan the QR code to read a drivers guide to dashcams and Integrated Video.

Tidy away the tools

Make sure a company representative has access to any spare parts and tools, so the camera can be adjusted in future.


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