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Transfer devices: Vehicle Data Device (VDD) with AI Dashcam and Extended View Cameras

This is a printed page that might be out of date. To read the most up-to-date help content, visit https://device-help.verizonconnect.com.

This guide explains how to use the Verizon Connect Reveal Hardware Installer app to transfer or move a tracker and cameras from one vehicle to another.

Note

Not every step in this guide applies to your job. The Reveal Hardware Installer app only shows the relevant steps based on what you are transferring: the tracker only, the tracker and AI Dashcam, or the tracker with both AI Dashcam and Extended View Cameras.

Step 1: Select work ticket

  1. Log in to the Reveal Hardware Installer app using your Verizon Connect login details.

  2. Select the work ticket.

  3. Tap Scan device.

Step 2: Identify the existing vehicle tracker

Identify_the_existing_vehicle_tracker.png

  1. Enter or scan the device serial number of the tracker you want to transfer.

  2. Select the transfer line item. It is one of the following:

    • Reinstallation - Multiple Devices

    • Reinstallation - Single Device

    • Service/Repair - De/Re Single Device

    • Service/Repair - De/Re Multi Devices

  3. Tap Continue.

Step 3: Confirm the transfer details

Confirm_the_transfer_details.png

  1. On the Device Transfer screen, ensure the following details are correct:

    • Vehicle information: The details of the vehicle in which the tracker was previously installed.

    • Device information: The device type and ESN of the tracker that you are transferring.

  2. Tap Next.

Step 4: Enter vehicle year, make and model

Tell_us_about_this_vehcile.png

  1. Select the year, make and model of the vehicle or scan the VIN.

  2. Tap NEXT.

  3. On the Confirm vehicle details screen, tap CONFIRM.

Step 5: Connect the tracker to the vehicle

How_do_you_want_to_install_this_device.png

  • On the How do you want to install your device? screen, choose one of the following:

    • VDD with no cable (to install the device without using a cable)

    • VDD with Y-cable (to hide the device and keep the OBD-II port free)

Step 6: Prepare to test the installation

Test_the_installation.png

  1. Before you test the installation, ensure the following:

    • The tracker is receiving power and is securely mounted in its final location.

    • All removed dash panels are refitted.

    • The vehicle is in an area with good network coverage.

  2. Select the checkbox next to each task.

  3. Tap Test installation.

Step 7: Confirm location

Confirm_location.png

  1. During this test, the tracker shares its location with Reveal.

  2. If the location is correct (within the highlighted area), tap Confirm location.

  3. If the location is incorrect, tap Test again.

  4. Tap Exit.

Note

If the location is still incorrect, tap How to improve GPS accuracy for tips and troubleshooting steps.

Step 8: Enter the vehicle information

Enter_vehicle_details.png

  1. On the Vehicle profile screen, enter the information for the new vehicle and tap Save.

    Enter the following information:

    • Vehicle name (required)

    • License plate number

    • VIN

    • Year, make, model

    • Fuel type

    • Tank capacity

    • Fuel efficiency (city)

    • Fuel efficiency (highway)

    • Current odometer reading

  2. If you are re-installing the device in the same vehicle, tap the Use same details toggle and check that the vehicle information is correct. This step is optional.

  3. Tap Next.

  4. On the Device transfer screen, the tracker status shows that it is Installed.

  5. Tap Next.

Step 9: Check alignment of the AI Dashcam (if applicable)

Preview_road-facing_camera.png

For a Road-Facing AI Dashcam:

  1. On the Camera alignment screen, in the Dashcam section, tap Check alignment.

  2. On the Preview road-facing camera screen, review the camera preview.

  3. Once you are satisfied with the camera angle, tap Close.

For a Dual-Facing AI Dashcam:

  1. On the Camera alignment screen, in the Dashcam section, tap Check alignment.

  2. On the Preview road-facing camera screen, review the camera preview.

  3. Once you are satisfied with the camera angle, tap Next camera.

  4. On the Preview driver-facing camera screen, review the camera preview.

    Preview_driver-facing_camera.png

  5. Once you are satisfied with the camera angle, tap Close.

  6. If you are not transferring Extended View Cameras, tap Next.

Step 10: Check alignment of the Extended View Cameras (if applicable)

Preview_Extended_View_Cameras.png

  1. On the Camera alignment screen, in the Extended View Cameras section, tap Check alignment.

  2. On the Align camera angles screen, review the preview for each of the installed cameras.

  3. Once you are satisfied with the camera angles, tap Close.

  4. Tap Next.

Step 11: Review the transfer details

  1. On the Device transfer screen, review the new vehicle details, the tracker details and all the associated devices.

  2. If correct, tap Next.

  3. On the Device transfer complete screen, tap Next.

Step 12: Check the device in

Check_the_device_in.png

  1. On the Device installed confirmation screen, tap Continue.

  2. On the Device details screen, tap CHECK IN.

  3. On the Work ticket screen, tap Finalize Job.

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