Technician guide: Road-Facing AI Dashcam using Reveal Hardware Installer app

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This guide describes how to install the Road-Facing AI Dashcam. Download the Reveal Hardware Installer app and follow the installation instructions.

Before you begin

Install the camera

Complete the installation

Before you begin

Check what's in the box

  • 1. Camera (x1) (attached to the mounting bracket)
  • 2. Panel removal tool (x1)
  • 3. T6 star-headed screwdriver
  • 4. Cable clips (x5)
  • 5. Alcohol wipes (x2)
  • 6. Spare sticky mounting pad (x1)
  • 7. Cable ties (x3)
  • 8. Mounting bracket (x1) with power cable (A) attached, as well as one of the following:
    • OBD-II connector cable (C) (x1)
    • 9-pin connector cable (D) (x1)
    • 3-wire connector cable (E) (x1)
  • 9. Drawstring bag (x1)
  • 10. Quick guide for drivers (x1)
  • 11. Privacy sticker (x1)
  • 12. Privacy cover (x1)
  • 64G micro-SD card (x1) (already inserted in camera) - orders of larger SD cards are shipped separately
  • SIM card (already inserted in camera)

For vehicles with a split windshield, you will also receive:

  • Installation wedge (x1)
  • Sticky mounting pad (x1)
  • Alcohol wipe (x1)

Gather your tools

Depending on your vehicle type, you might need some of the following tools:

  • Flashlight
  • Additional zip ties

Get your vehicle ready

Make sure that:

  • The vehicle has a tracker installed.
  • The vehicle is in an area with good network coverage.
  • The vehicle is parked on a flat surface with at least 25 yards/23 meters of clear space ahead. This allows for accurate calibration and estimation of the horizon.
  • You turn off your ignition.
  • The windshield temperature is not too hot or cold, recommended between 50°F to 80°F (10-26°C). To regulate the temperature, park indoors, park in the shade or use your vehicle’s air conditioning system.

Do not stick the camera to the windshield until step 7.

Download the app and log in

To install the camera, you must use the Reveal Hardware Installer app (Verizon Connect Installation Partners only).

  1. Download the Reveal Hardware Installer app:
    app-store.svggoogle-play.svg
  2. Log in to the app with your Verizon Connect credentials.
    If you do not have login credentials, contact your administrator.

Find the work ticket

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Search for the work ticket in the list.

Identify the camera

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The camera has a unique electronic serial number (ESN) and barcode that can be found on the camera and on the box.

  1. Type the camera's ESN, or
  2. Tap SCAN and hold the camera so that the barcode appears in the app’s viewfinder. The app automatically identifies the serial number and loads the next step.

Select the task

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Select Installation - Road Facing or Dual Camera and tap Next.

Identify the vehicle

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The camera must be assigned to a vehicle so that when the camera detects a harsh driving incident, it can be associated with a particular vehicle.

  1. Type in the vehicle identification number (VIN), or
  2. Tap SCAN and hold the camera so that the barcode appears in the app’s viewfinder. The app automatically identifies the serial number and loads the next step.
    • To search by ESN or license plate number, tap Change search method.
  3. In the search results, tap the correct vehicle and start the installation.

Install the camera

Step 1. Connect to a power source

Single-Install_cable_letters.png

The camera needs to be connected to a power source using the correct connector.

There are a few ways to do this, depending on your vehicle type.

Step 1. Connect to an OBD-II port (cable C)

Connect_to_power.png

  1. Connect cable (A) to cable (C).
  2. Locate your vehicle’s OBD-II port.
  3. The port is usually located under the dashboard or beneath the steering wheel column. If not located beneath the steering column, find the OBD-II port.
  4. Firmly connect cable C to the OBD-II port.
    • If the port is already in use, you will need to install using a passthrough cable. To order a passthrough cable, contact Support.
      OBD-II port_Passthrough cable.pngOBD-II port_Passthrough cable_Y-cable_VDD.png
  5. Turn on the ignition.
  6. Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
  7. You will hear a single beep which indicates your camera is plugged in correctly and receiving power. If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.
    Some vehicles may power up the camera before the ignition is turned on.
  8. In the app, tap Next.
  9. Skip to step 2.

Step 1. Connect to a 9-pin connector (cable D)

9-pin_connector.png

  1. Connect cable (A) to cable (D). They may already be connected.
  2. Locate your vehicle’s 9-pin connector port.
    • The port is usually located under the dashboard or beneath the steering wheel column.
    • Firmly connect the cable to the port and twist to lock the connection. If the port is already in use, you will need to install using a passthrough cable. To order a passthrough cable, contact Support.
  3. Turn on the ignition.
  4. Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
  5. You will hear a single beep which indicates your device is plugged in correctly and receiving power. If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.
    Some vehicles may power up the camera before the ignition is turned on.
  6. In the app, tap Next.
  7. Skip to step 2.

Step 1. Connect using the 3-wire connector (cable E)

3-wire_connector_cable.png

This installation method is only recommended for advanced installers with experience of undertaking electrical wiring work.

  1. Connect cable (A) to cable (E). They may already be connected.
  2. Make sure the engine is switched off.
  3. Make sure the camera is plugged into your 3-wire connector.
  4. Find the red wire (constant power).
    • Use the digital multimeter to locate a 12 V battery lead for a 12V system or a 24V battery lead for a 24V system.
    • Attach the red wire to the constant batt+ power source or by using the poke and wrap method.
    • If attaching the red wire to a fused lead or using an in-line fuse, check that it is at least 5 amps. Be careful not to confuse a retained accessory power (RAP) line with a true continuous power line (12V/24V, always online).
    • Determine a continuous power source by selecting a wire and measuring its DC voltage on a digital multimeter. It should show 12V/24V.
  5. Find the white wire (ignition power).
    • Attach the camera's white wire to an ignition power source.
    • Use a digital multimeter to verify true ignition which should read 0V with the key off and not drop below 9V while the engine is cranking.
  6. Find the black wire (ground).
    • Attach the camera's ground wire to a factory marked bolt or spare ground lead per Verizon Connect’s installation and electrical connection policy. It is acceptable to make a chassis ground in light duty vehicles.
      Do not make a chassis ground in late model heavy duty vehicles or construction equipment.
  7. Turn on the ignition.
  8. Wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
  9. You will hear a single beep which indicates your camera is plugged in correctly and receiving power. If the blue and green lights are not solid after 5 minutes, troubleshoot the camera indicator lights.
    Some vehicles may power up the camera before the ignition is turned on.
  10. In the app, tap Next.
  11. Skip to step 2.

Poke and wrap method

Poke___wrap.png

  1. Locate the correct wire.
  2. Strip the insulation from a section of the wire.
  3. Make a hole through the exposed wire.
  4. Insert the cable through the hole.
  5. Wrap the cable tight and insulate with electrical tape.
  6. Place zip ties over the electrical tape on each side of the connection.

Learn more about the poke and wrap method.

Step 2. Remove the side panel

Single-Remove_side_panel.png

  1. Hold the camera upright with Verizon Connect’s logo facing you. The mounting bracket is attached to the back.
  2. Unscrew and unclip the right-hand side panel. This allows you to adjust the camera angle and lock the camera.
    • The two captive screws will remain connected to the panel.
  3. In the app, tap Next.

Insert a new SD card, if you ordered one

SD_card_slot.png

  1. Locate the SD card slot which is below the SIM card slot.
  2. The camera comes with a SD card inserted. Remove it by pressing down gently on the card once - it will pop out.
  3. Insert the new SD card in the camera by pushing it back into the SD slot until it clicks into place.

Step 3. Find a mounting position

Road

  1. Sit in the driver’s seat.
  2. Pull down both sun visors.
  3. Hold the camera in the spot you want to mount it, anywhere within the shaded area of the image above.
  4. In the app, tap Next.

When choosing a location, consider the following:

  • The camera must not obstruct the driver's view of the road ahead.
  • Make sure the lens is not obstructed by the sun visors, rear view mirror, or the windshield shaded sun strip. The sun strip obscures the road-facing camera image and is in the position of the vehicle's climate control system. Excess heat can interfere with the camera’s operation.

Do not stick the camera to the windshield until step 7.

It is your company’s responsibility to ensure that the usage of dashcams in vehicles complies with all applicable laws and regulations in your region. Learn more.

Step 4. Adjust the camera

Road-facing_camera_adjustment.png

  1. Hold the camera in the spot you want to mount it.
  2. In step 4 of the app, you will see a preview image.
  3. Adjust the camera angle so it has a clear view of the road ahead. To adjust the camera angle, rotate the mounting lens up and down.
  4. Make sure the red line is on the horizon (at least 25 yards/23 meters ahead).
  5. In the app, tap Next.

Step 5. Clean the windshield

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  1. Clean the area on the windshield where the camera will be mounted using the alcohol wipes provided.
  2. Let the windshield dry for 60 seconds and fully dry with a cloth.
  3. In the app, tap Next.
  4. If you have a split-screen windshield, follow the next step. If not, skip to step 7.

Step 6. Stick the wedge to the camera (optional)

Remove_sticker_from_camera_bracket.pngPress_wedge_to_camera_bracket.png

For vehicles with split-screen windshields, you must use a wedge to accurately align the camera. If you do not have a wedge, do not proceed with the installation and contact Support to order a wedge.

  1. Hold the wedge to the windshield. The wedge should be angled so that it allows the camera bracket to face parallel with the road instead of the windshield.
  2. Peel off the protective layer from the mounting pad on the camera bracket.
  3. Stick the wedge to the camera bracket and press firmly for 30 seconds.

Step 7. Mount the camera

Single-Mount_camera.png

  1. Make sure the windshield temperature is not too hot or cold, recommended between 50°F to 80°F (10-26°C). Otherwise, the mounting pad will not bond correctly to the windshield.
  2. Remove the protective tab from the camera lens.
  3. Peel off the protective layer from the mounting pad on the camera bracket (or the wedge).
  4. Stick the bracket or wedge to the windshield and press firmly for 30 seconds.
  5. In the app, tap Next.

Step 8. Lock the camera

Lock_road-facing_camera.png

  1. Remove the camera from the bracket by sliding it firmly to the left.
  2. Tighten the lock using the screwdriver provided.
  3. Slide the camera back onto the bracket until it clicks into place.
  4. In the app, tap Next.

Step 9. Tidy away the cables

Road-Tidy_cables.jpg

  1. Hide any cables so they don’t obstruct the driver’s view.
  2. Use the tool provided to tuck the power cable into the headliner and down the A-pillar, without obstructing the airbags.
  3. Hide any cables so they don’t obstruct the driver’s view.
  4. Route the power cable around the side or behind the interior panels, down towards the power source.
  5. Secure any loose cabling to the vehicle and coil using the cable ties provided.
    • Make sure the cables do not interfere with the safe operation of the vehicle.
  6. In the app, tap Next.

Step 10. Store the privacy cover

Store_privacy_covers.png

  1. While not in use, store the privacy cover and quick guide for drivers in the drawstring bag provided, somewhere within the driver’s reach. For example, leave the bag in the vehicle's cup holder or driver-side door panel.
  2. Find the privacy sticker and stick it to the driver’s door window. Scan the QR code to read more about a drivers guide to dashcams and Integrated Video.
  3. In the app, tap Next.

Step 11. Assign the camera

  1. Before completing the installation, check a final preview and adjust the camera angles if required.
  2. In the app, tap Next.

Complete the installation

If you are installing a driver-facing camera, tap Add a new camera on the Congratulations screen. If not, tap Finish.

Tidy away

Make sure a company representative has access to any spare parts and tools, so the camera can be adjusted in future.


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