Troubleshooting: dashcam indicator lights
Dashcams have three indicator lights to help you identify any issues with its operation:
Red: Warning
Blue: Recording
Green: Network
During normal operation, both the green and blue lights are on.
If the blue light is off and the red light is on or flashing, there could be a problem with the SD card.
If the green light is off or flashing, then there could be a SIM or network error.
Let's look at some common issues.
On
On/Off
Off
No sound
Solution: Turn on the ignition and wait 5 minutes for the camera to boot up. The red, blue, and green lights will flash in sequence.
You will hear a single beep. A single beep indicates your device is plugged in correctly and receiving power. If the blue and green lights are not solid after 10 minutes, contact Support.
If the camera is frequently resetting, followed by a single beep, learn how to stop a camera from continuously rebooting.
Off
On/Off twice
On/Off twice
No sound
Once the firmware update has finished, you will see:
Off
On
On
No sound
Now reboot your camera by pressing the red button.
Once the camera has rebooted, you can continue camera installation.
Let the firmware update finish before changing the SD card.
If you experience issues, reboot the camera again before contacting Support.
Slow on/off
Off
On or off
Beep
Solution: Reset the camera. If this does not work, the card may need to be replaced or repaired.
Fast on/off
On
Slow on/off
Beep
Solution: Check that the camera is within coverage.
Off
On
On/off
No sound
Solution: Try the following before contacting Verizon Connect support:
-
Check that the camera is within coverage.
-
Reset the camera.
-
Turn off the ignition and confirm that the SIM card is installed and with the correct orientation.
Fast on/off
Fast on/off
Fast on/off
No sound
Solution: If all three indicator lights are flashing, follow these steps.