Quick start guide: Reveal Hardware Installer

This is a printed page that might be out of date. To read the most up-to-date help content, visit https://device-help.verizonconnect.com.

Download Full RHI Guide

The Reveal Hardware Installer app guides you through the installation process and helps you run QA tests for each device you install. It is intended for Verizon Connect Installation Partners only.

For Support Call: 866 - 908 - 1165
Monday - Saturday 8:00 am - 6:00 pm

Benefits of Using the Reveal Hardware Installer App

Provides installers with the right information to complete a successful install, service call or box-swap
Quick and easy download directly from Google Play store and iOS App store - full installation job schedule available in your pocket
Robust QA system tools that prevents installers from ‘completing’ failed/faulty installs
Provides installers with contextual help at each step during the installation process

Downloading the Reveal Hardware Installer App

Download the app from:

Apple Store
- Minimum Device Requirements: Android - Nougat 7.0 and up
Google Play
- Minimum Device Requirements: iOS 11 and up

Logging into to the Reveal Hardware Installer App

To log into the Reveal Hardware Installer app, enter your user name, password, and country or region.

If you don't have login credentials, contact your manager and they will assign the credentials.
If you have VZ Check login credentials, please continue to use these for the Reveal Hardware Installer App.

Locating Work Tickets

Once logged in, a list of open Work Tickets will display
Locate the Work Ticket for the job you would like to Check In
- To search for a Work Ticket, swipe down on the screen to reveal the Search bar
- You can search by Work Ticket Number , Customer Name , or Address
Review Work Ticket details
Click the information icon on the top right to review additional information regarding the Work Ticket

Supported Installations

VTU
Asset
Buzzer
Driver ID
Forward Facing Camera
Panic
Privacy
PTO
Driver Facing Camera
Equipment Asset Tracker
Equipment Asset Tracker - Battery

VTU Installation Process

Navigate to the Work Ticket for the Install
Enter or scan the device ESN and tap Search
Select the type of Installation line item

Add vehicle information to the Details tab
Select the QA Test tab
Select the peripherals that were installed on the Select Installed Peripherals menu and tap Save
Tap on an item in the Peripherals Installed list to begin testing

Follow the on screen instructions to complete the test.

QA Test | GPS

To run the test

Ensure the device is ready for GPS Test
Tap Start
Wait for test to complete

QA | Color Key

Test hasn't been run
Test in progress
Test is complete and successful
Test is completed and failed

QA Test | Ignition

On test: Please turn on ignition and tap the test button
Off test: Please turn off ignition and tap the off test button

Forward Facing Camera Installation Process

Navigate to the Work Ticket
Enter or scan the device ESN and tap Search
Select the type of Installation line item
Enter or scan the VTU ESN and tap Search
Tap Assign and then, Alignment

Dashcam Installation Process

Check that the retrieved image is framed correctly
If necessary, reposition the camera and tap the spinning icon to retake a snapshot

Once satisfied, hit CompleteAlignment, select AlignmentPassed and OK.

If you were unable to get a satisfactory snapshot (no image, can’t frame correctly, etc), select AlignmentFailed.

Type in the reason for failure and tap OK
Enter or scan the VTU ESN and tap Search
Tap Assign and then, Alignment
Add vehicle information to the Details tab
Select the QA Test tab
Select the peripherals that were installed on the Select Installed Peripherals menu and tap Save
Tap on an item in the Peripherals Installed list to begin testing
Follow the on-screen instructions to complete the test